Move email to other folder after issue is created in email requests

Evert Morren

In my Service Management project, I've entered an email address to the email requests so that when someone emails to that address, Service Management will create an issue. Once an issue is created, the email is flagged as read.

I am looking for an option to move the email to another folder.

Alex Koxaras -Relational-

Hi @Evert Morren 

I've recently faced that thing with a client of mine. We've set up 3 different email handlers. Whenever Jira read the email, the email client automatically archived it. This has to do with how gmail was setup, and had nothing to do with Jira. The solution we came up with and we followed was to add a couple of labels and set up the email handlers to parse emails from inside a folder/label. That was really helpful.