How to recover email when email handler rejects incoming email?

Question

We use a custom email account, rather than the default Atalassian Email account. We identify emails that failed, due to problems with the connector. This are emails for a new issue as well as customer comments. How can I recover these emails in the system?

Evert Morren · Answer

Yes we have fixed the issue with the email handler, but mark as unread doesn't work

Jack Brickey · Answer

Try marking as unread. I assume you will have corrected the issue that resulted in a failure previously.

Evert Morren · Answer

Hi Jack, I agree, but if it happens how can I process the unread mail again in Jira?