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Any templates for email requests

Martin McGovern_rj2u9v

I want to allow user to submit support tickets by email.

I have this working but the whole email content appears in the newly created ticket/request as one body of text under the label Description

Is there any way I can ask the users to format their email requests with labels so that the content submitted ends up in the correct field on the new ticket?

e.g. We have Summary, Description, ID, User Type, Issue Location fields etc

Thanks,

Martin

Accepted answers

Alex Koxaras -Relational-

Hi @Martin McGovern ,

Short answer is no. You can't have this out of the box. JSM email handler is configured to get only email's subject which will be used as a summary, and body which will be used as description. Keep in mind that Jira only needs a summary to create an issue.

Having said that, you could potentially customize an email which all users should use according to strict instructions, and then you can create automation to get the appropriate values from the email's body and place them to the right fields.

Another solution would be to search the marketplace for email handler apps, which may do what you want. To be honest, I haven't try any of these apps and can't tell you more about them.

All comments

Alex Koxaras -Relational-

Hi @Martin McGovern ,

Another solution would be to search the marketplace for email handler apps, which may do what you want. To be honest, I haven't try any of these apps and can't tell you more about them.