What's the best way for customers to log an issue on their phone?

Question

Yes, I've tried:

* adding customer portal url as shortcut to home screen (android) - ok, but not awesome
* jira cloud app - it doesn't seem to be build for customers
* JSMobile - Service Management Portal - was buggy and couldn't get it to load

unknown · Answer

Thanks, Mayur. Much appreciated

Mayur Jadhav_30osel · Answer

Hi @timm

Apart from this I don't think so there are any options left.

Even we also wanted that our customer can raise a ticket through their mobile phone but unfortunately not a best options was available.