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New issue type does not display in the backlog

Agnieszka Santos

Hi,

for one of the company managed projects we would like to use an issue type 'Investigation', though:

- it does not display in the backlog or sprint backlog after adding it by the button 'create',

- there is no option to dd it by using ' + ' on the bottom of the backlog

- it is visible in the general issue search in our project .

I've checked the project settings, the investigation issue type is associated with the project & appropriate issue type scheme, I ran out of ideas.

Do you have the idea what might be the issue here ?

Screenshot 2021-10-13 at 19.38.09.png

Screenshot 2021-10-13 at 19.28.40.png Screenshot 2021-10-13 at 19.30.54.png

Accepted answers

Trudy P Claspill

What is the filter for your board? Does your board encompass all issues for the project? Does it explicitly or implicitly exclude that issue type?

What is the status of the Investigation issue after you initially create one using the Create button? Is that status included in the Columns settings of your board?

All comments

Nic Brough -Adaptavist-

In your first screenshot, you have not put "investigation" into the issue type scheme, so the project does not offer it to you.

Sorry, scratch that, it's written completely wrong. You are showing it as in the issue type scheme. But it's not the scheme for the project you are looking at in your last screenshot.

Trudy P Claspill

What is the filter for your board? Does your board encompass all issues for the project? Does it explicitly or implicitly exclude that issue type?

What is the status of the Investigation issue after you initially create one using the Create button? Is that status included in the Columns settings of your board?

Agnieszka Santos

Thank for those questions @Trudy P Claspill, they guided me to the filter settings where I spotted what was missing! Great

Screenshot 2021-10-13 at 23.31.45.png

Trudy P Claspill

Great!

I see from your filter that you are explicitly listing all the issue Types that are available in your project. If you want all the issue types to be included, you do not need to call that out explicitly in your filter. Use the following would automatically select all the issues in your project, regardless of their type, status, or any other field value:

project = SAP order by Rank asc

Agnieszka Santos

Thanks

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