Not all issue types send emails to reporter

Question

Hi

So we are using Jira service desk

We have a few issue types default being Support

We want to have a few issue types to have separate workflows

When I change the Issue type to New feature or Lead the reporter does not receive the email while the Support one does

Any suggestions on why this is happening?

Alex Koxaras -Relational- · Answer

Hi @Nina Bakhtadze

When you change issue type, do you also set the correct request type? Keep in mind that the latter will not change by itself and has to be done manually. Any ticket screenshot which you can share, will help us identifying the problem.

Nina Bakhtadze · Answer

Hi @Tansu Akdeniz

Thank you for your time, much appreciated :) )

I checked this and couldn't find any logical connection as to why it doesn't

It is just not being sent when there is a different issue type

Tansu Akdeniz · Answer

Hi @Nina Bakhtadze

Actually, customer notification is project based and apply all issue types. Please check this troubleshooting guide to identify the problem.