grant service manage customers access to a confluence space

James Shirley

Hi, I'm trying to grant access to all my service management customers to some private confluence spaces.

I've linked the projects knowledge base to the confluence spaces, but still no access.

Note the confluence spaces have no anonymous access.

I'm hoping this is possible..

Thanks for any help

 

James

Brant Schroeder

@James Shirley 

This is possible.  Can you double-check and make sure that you followed the documentation in setting up the knowledge base.  https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/

If you did the knowledge base will be accessible in the Jira Service Management customer portal.  There you will be able to search for articles by keywords and they should display in the search.  They do not need to be public to do this.