When a customer creates a new account, how can I apply a default security group?
Hi @Tabatha Spake ,
What kind of security group you are referring to? Customers, in the broad sense, are people outside of your jira instance, belonging to an organization you create. Of course, there is an option for customers to be all the users within your instance. The latter case is the case where you can apply new users to belong to a certain group. However, in the former case, you can't do that.
We want all users of our Project SErvice Portal to automatically be placed int he Service Desk Customer Role when they create their account.
So you are talking about users within your instance who hold a valid license, correct?
@Alex Koxaras -Relational- - So I don't know if my description is making sense. What happens when a brand new user (no account previously setup at all which means no license) goes to our Service Desk portal and follows the "Create Account" prompts. They receive an email which sends them a link to add their name and a password. When they add their name and password, currently it dumps them back into the Service Desk portal but with 0 access because their account has been given any role. Our Admin, me, then has to go and add their email to the "People" section and grant them a role before they can successfully use the Service Desk portal to create a ticket. What we need is for that role to be granted automatically versus me having to go in and manually do it. All of these "users" will be given the same role so isnt' there some way to make this the default?
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