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Stop E-Mails from sending to entire organization

Matthew Webb_wpylw2

Hello. We are new to Jira Service Management and we got a complaint the other day that when we reply to a ticket, that our reply is being sent to everyone in the original senders organization, rather than just the person who sent the e-mail.

How do we change this setting so that only the person who sent the e-mail will get the reply and not anyone who is in their "Organization" in Jira Service Management?

Accepted answers

Hi @Matthew Webb

Welcome to the Community!

If you go to your Project Settings > Customer Notifications > Organisation Added you should be able to disable the notification

Matthew Webb_wpylw2

@Liam Green I will give that a shot and see what happens. Looks like it will work. Thanks!

All comments

Hi @Matthew Webb

Welcome to the Community!

If you go to your Project Settings > Customer Notifications > Organisation Added you should be able to disable the notification

Matthew Webb_wpylw2

@Liam Green I will give that a shot and see what happens. Looks like it will work. Thanks!

No problem... if it does, feel free to accept my answer.

If it doesn't, let me know and we can see what else we can try

@Matthew Webb did it work? If it did, would you like to accept my answer too?

Matthew Webb_wpylw2

I thought I just accepted that answer?

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