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Time to first response fails in embedded JIRA filter

d.arslan

Hello community.

Our company makes use of JSM, JIRA and Confluence (Cloud version)

I'm building some reports for our customers and colleagues.
Now i'm experiencing a curious problem. I made a filter in Jira that shows all the necessery colums I want. Including the SLA columns "Time To First Response" and "Time to Resolution.

However, when I embed this filter in Confluence it says "not Valid SLA" (The SLA is valid as it shows times and markers in the Jira filter and in the JSM tickets.

I've tried this solution:
Time to First Response gadget does not display data
There are some known causes for this effect:

The chart only registers the first comment added to an issue other than the reporter. A transition or attachment does not record an entry visible to the gadget.
The custom field '[CHART] Date of First Response' has been associated to a single project instead of globally.
The custom field '[CHART] Date of First Response' has been hidden

This is not the solution. Do you have any ideas on where this could go wrong?

Accepted answers

Brant Schroeder

@d.arslan

The document you referenced is for server. Can you share a screenshot of what you are seeing? Also is the filter made up of multiple projects?

All comments

Brant Schroeder

@d.arslan

The document you referenced is for server. Can you share a screenshot of what you are seeing? Also is the filter made up of multiple projects?

d.arslan

@Brant Schroeder

Can you share a screenshot of what you are seeing?

ofcourse:

The list: Note the first ticket, that's a ticket in which we failed to respond as a first response within time.

Also is the filter made up of multiple projects?

No this is my filter with an example project and product:

project = "Example JSM Project" AND product = "Project example" AND createdDate >= startOfYear(6M) AND createdDate <= startOfYear(9M) ORDER BY created DESC

d.arslan

I forgot, to make it even more confusing:
The filter shows nicely the SLA's

Brant Schroeder

@d.arslan Can you do a comparison on two or three issues that are showing in the filter but not in Confluence? Since you blur everything out is it hard to line them up.

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