Hi
When an external customer open a ticket by email with Cc: to another external people, the ticket does not include the Cc as a requested participant.
How can we configure / force that ?
Best regardsOB
Hi Olivier,
You can configure that in Incoming Mail > Mail Handlers, where you can set CC to be Assignee or Watcher, but not Request Participant.
really sorry but i do not see where i can change thisin .../secure/admin/IncomingMailServers.jspa i see only a Mail Handlers "Cloud Email Handler" with no such possibility to modify it, except these params: "createusers=false,senderEmail=no-reply@fastnetsa.atlassian.net,stripquotes=true,bulk=ignore"
perhaps i am not at the right place
Olivier
You have to create a new mail handler that handles issues created by email. Please refer to this documentation on how to create mail handler, https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/#Creatingissuesandcommentsfromemail-steponeConfigureamailhandler
sorry does not seems to work as i would like
if an external email address send a mail and open a ticket with a Cc to another address (both 2 addresses are not known by the system before), i would like that all 2 addresses receive the answer given to the ticket.
OB
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