How can I change the order of "events" in an issue?

Question

Hi team -

Scenario:
I click Edit Issue, change the value of 2 fields:
Custom Field A: old value -> new value
Comment Field: empty -> new comment

The way system works, it processes the change on the comment before the custom field. How do I change the order of event in such a way that it changes the value of custom field first before comment field.

Thank you,

Ricardo

Ricardo12 · Answer

Hi Jason,

I'm not looking at changing statuses in an issue. I'm just changing the values of 2 fields in one go (meaning - changing 2 values and hitting Update once). And I need this in such a way that 1 values gets processed first before the other. If it matters, the first field is a custom field, followed by value in Comments field.

AgentSmith · Answer

You will want to look into Workflow transitions. A transition is a link between two statuses that enables an issue to move from one status to another. In order for an issue to move between two statuses, a transition must exist. A transition is a one-way link, so if an issue needs to move back and forth between two statuses, two transitions need to be created.

More details available here:

https://confluence.atlassian.com/display/JIRA/Advanced+workflow+configuration