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Created vs Resolved chart : how to remove resolved issue from the Created ?

Takezo

Hi everyone,

Here's my problem,

We have created a Created vs Resolved chart in JIRA. The resolution has been created (when status is Done, resolution is Done) and the green line only contains the resolved issues, which is good. However, the red line (with created issues) also contains the closed issues with "Done" resolution and this is pretty annoying.

Do you know how can I remove them ?

The filter I use is quite simple : project = "X" AND type in ("Bug App Mobile")

Thank you for your answers

Accepted answers

Trudy P Claspill

Hello @Takezo

Welcome to the community.

Have you configured the chart to display cumulative totals or not to do that?

Can you show us your chart.

Can you provide a specific example of a Resolved issues that is being counted in the Created statistic?

Alexander Bondarev_x6gjf3

Hi, @Takezo !

Welcome to the Community!

It is correct, because red line shown issues with certain interval of creation date.

When you open issue navigator from chart you can see JQL-request, for example:

 project = 22300 AND created >= -60d AND created >= 2021-08-17 AND created < 2021-08-18

Like you see - there is no status checking, that is correct, it looks just on "Created Date".

Jack Brickey

That is how CvR gadget works.

created = all issues regardless of status

resolved = all issues with resolution set

the space between the the lines = work that needs doing

It sounds like you want an Open vs. Closed view?

All comments

Trudy P Claspill

Hello @Takezo

Welcome to the community.

Have you configured the chart to display cumulative totals or not to do that?

Can you show us your chart.

Can you provide a specific example of a Resolved issues that is being counted in the Created statistic?

Takezo

Thank you Trudy
Here the configuration :

And a bug from the list :

Alexander Bondarev_x6gjf3

Hi, @Takezo !

Welcome to the Community!

It is correct, because red line shown issues with certain interval of creation date.

When you open issue navigator from chart you can see JQL-request, for example:

 project = 22300 AND created >= -60d AND created >= 2021-08-17 AND created < 2021-08-18

Like you see - there is no status checking, that is correct, it looks just on "Created Date".

Jack Brickey

That is how CvR gadget works.

created = all issues regardless of status

resolved = all issues with resolution set

the space between the the lines = work that needs doing

It sounds like you want an Open vs. Closed view?

Alexander Bondarev_x6gjf3

The main idea of the report:

Maps created issues versus resolved issues over a period of time. This can help you understand whether your overall backlog is growing or shrinking.

Trudy P Claspill

The report does not diminish the Created statistic based on issues transitioning to Resolved. These two statistics are independent of each other, and are shown together for comparison.

When you have the Cumulative totals option set, you will see both lines move upward over time. You will not see them decrease.

If you turn off Cumulative totals then you will see the number of Created vs. Resolved per time period, and both lines will go up and down as it will show the number of issues created each time period (some days will be more than others), and the same for the number of issues resolved each time period.

Takezo

Thank you Jack, indeed I thought it worked more like an Open vs Closed. Misunderstanding on my part
Do you know if it is possible to get this kind of chart ?

Takezo

You're right : filter = 11202 AND created >= -30d AND created < 2021-10-12. Misunderstanding on my part? It's clearer now, thank you.

Takezo

Thank you for your answer. As said above, I thought it worked more like an Open vs Created chart, it is clearer now

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