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How do I bulk update the create date for already imported issue records?

Mark K_imimbv

I have imported my old Help Desk records in full. All seemed fine until I checked the Created dates on individual issues in the project, which have all been set to dates in January 2021 somehow.

I don't want to delete the whole lot and start importing again, so is there any way that I can easily update the created date in bulk for all the imported issue records, without causing any major damage?

Please note, I'm a newcomer to this, so be gentle!

Thanks in advance

Accepted answers

Mark K_imimbv

Quick update - I've found an answer!

All comments

Mark K_imimbv

Quick update - I've found an answer!

Abhishek Saxena_s7nnw6

Hey Mark, can you please help me with the solution. What worked for you?

Thanks.

Mark K_imimbv

Hi @Abhishek Saxena

I used a .CSV import via External System Import. You do need Admin access to do this.

I exported a list of the records I wanted to update, including the Issue Key and Summary. I then constructed a .CSV import file that included:

Issue Key
Summary
A column containing the data I wanted to update.

During the import process, map the Issue Key field from the .CSV file to the Jira Issue Key field. You'll see a message at the top of the screen advising you that this mapping option has been taken. Also map the Summary field to the Jira Summary field.

Finally, map the data field(s) that you are importing to the Jira relevant field(s).

Once mapped, continue with the import in the usual way.

I did a test on a test project just to be sure that it worked.

Hope that helps!

Abhishek Saxena_s7nnw6

Thanks @Mark K. I am doing the same steps, but after import all date fields are resetting to import time. So wondering if you can confirm if there is an option in the migration setup to carry forward the historical system dates e.g. Created/ Resolved date.

All other fields are imported successfully.

Thanks.

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