Best practice service case management

Question

Hi community members

We are about to use JIRA for extended partners including partners and suppliers to handle any issues/enquiries across the organisation. Please point me to useful tips and good articles to optimise the use of JIRA Service Management solution. Thanks

Sachi · Answer

@Alex Koxaras -Relational- Hi Alex, thank you really for these links!

Sachi · Answer

@Jack Brickey Thank you, Jack. Will read it through and get back to you with more enhanced questions! :)

Alex Koxaras -Relational- · Answer

Hi @Sachi

In addition to what @Jack Brickey told you, I would also tell you to read the following:

* https://support.atlassian.com/jira-service-management-cloud/docs/best-practices-for-jira-service-management/
* https://www.atlassian.com/itsm/service-request-management/how-to-build-a-service-desk
* Read this pdf
* And search the web for ITSM best practices

Hope all the above will help you!