Current Automated rule needs a change I cannot figure out (Jira & Slack)

Question

My rule sends a daily notification to my dev team (individually) of what tasks are assigned to them for the day.

I accomplished this by configuring incoming webhook, to send directly to their slack.

They provided feedback for me to change it so that they don't receive it from me directly, but from a slack bot.

But I am the one who authenticated the webhook, so how am I supposed to accomplish this?

Any help would be greatly appreciated.

Thanks!

Daniel Eads · Answer

Hi John,

The webhook should be configured using the link in the Automation action:

Alternatively, you can click here to open the legacy webhook app's configuration:

* slack.com/apps/A0F7XDUAZ-incoming-webhooks

You should see an existing configuration in the Configuration tab. This lets you choose the username and icon that particular webhook URL will use. It's possible these were changed from the defaults. And it's also worth checking to ensure it's this app that was used to create the webhook URL.

If this app was used, and the messages are going to a user (vs a channel), the messages will be sent to the receiving user from Slackbot.

Hope that helps!

John Rabal · Answer

Hi Daniel,

Thanks for answering. I did configure it exactly that way. However, when my developers receive the automation notification (which comes from Automation from Jira) it's still being sent in Slack between myself and that developer. As opposed to from a slack bot.

Let me know if you can still help me troubleshoot this.

Thank you!

Daniel Eads · Answer

Hi @John Rabal ,

Did you configure this rule using Jira Automation, as described in this Community article?

If so, there is a checkbox in the Send Slack message action listed as "Send message as Automation for Jira":

By checking this box, the message will come from the Legacy Webhook app but be listed as Automation for Jira:

I hope that helps! Do note that the Automation actions for sending Slack messages use the Legacy webhook app, not a webhook you generate from a new Slack app. This is a common catch-point for folks so it's worth calling out twice.

Cheers,
Daniel | Atlassian Community