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How to send mail when ticket created

Daniel Rytt

Hellow from Uruguay South America

I have a problem configurating 1 project with 1 email associated of my support team

Ex: I want to recive a mail from jira when a ticket its created on my support project, where is the option?

Because its new this for me and i search a lot of options and no one its working fine,

Can someone assist me on that?

Thanks

Accepted answers

All comments

Mayur Jadhav_30osel

Hi @Daniel Rytt

Please go through this Atlassian article on configuration Jira Notification.

https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/

And for managing notification scheme like who want to receive a notification when issue created etc.

https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

Thanks,

Mayur

Alex Koxaras -Relational-

@Daniel Rytt hi!

Besides what @Mayur Jadhav which is correct, keep in mind that if it is a JSM project and you want to edit what the customer receives upon ticket creation, commented, resolved etc, then you have to configure customers' notifications which can be found on project settings > customers notification.

Daniel Rytt

Hellow, thanks for the asap help, when i try to change the who received the mails from tickets creating, this appears, any ideas? and when i change it, the problem was solved?

Alex Koxaras -Relational-

@Daniel Rytt kindly provide a full screenshot. I have no idea where this popup window appear. And provide the step so as to reproduce that. Finally please respond to a post and don't start new one to keep the conversation consistent.

Daniel Rytt

Hi Alex!,

Im already created the new notification scheme and add it to the proyect but i cant change the mail associated to the proyect , and the mail of the support team soporte@decostar.com.uy that i need where the mails arrive when a tickets is created, dont recive any...
Suggestions?

I send screenshot where i get the error

Thanks

Daniel Rytt

Maybe its for this?

Where i define the public issues? Sin título.png

Daniel Rytt

Success, but still dont arrive mails to soporte@decostar.com.uy
Sugesstions?

Daniel Rytt

Sin título.png

Daniel Rytt

Sin título.png

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