Projects Gadget Filter drop down menu empty

Question

Using Jira's default/built in Projects Gadget.

Days ago before many changes related to setting up our JIRA projects for the first time, the filter drop down menu (icon) was populated with all items listed under the filter icon: https://confluence.atlassian.com/display/JIRA/Adding+the+Projects+Gadget

Now when clicking on the filter icon, a blank drop down menu comes up. Simply a white box with no content.

I've re-indexed, tried to add and share filters based on the menu items, poked around screens and schemes and permissions and fields, wandered around the help and google.

Ideas?

Doreen Becker1 · Answer

Same problem for us (OnDemand User). The box for the "reports" icon next to the "filters" icon in 'project gadget 1.0' is filled with some menu entries. The "filters" box keeps empty. More detailed: The REST result of clicking the filters icon is:

{"options":[]}

greg white7 · Answer

Hi Jason, Thanks for the quick response.

Understood- 'menu' vs 'filter' icons.

A: Yes. Only the filter icon is a blank menu when selected - it drops down a small, empty, box with no words. The Menu icon works as expected.
Have refreshed, logged in/out, several users experiencing same w/in our group.

This feature was working days/week ago. We are new'ish to JIRA and have made many changes that could have affected the menu, none of which I've been able to troubleshoot and connect. Search filters perhaps?

Looks like Bill has seen the issue as well. Screen cap'd but can't find a place here to put captures.

Thanks for any help you can provide. This was a useful menu for us.

-Greg

Bill Smeltz1 · Answer

xpedx IT in OnDemand experienced the same Project gadet filter icon issue beginning around 12/17 or 18/2012.  Issue is related to only the filter icon and it was working as expected just last week.  No contents in the drop down list.