How to prevent issues from being opened after a certain date

Question

Hi all,

I want to add a restriction to avoid an issue be reopened after certain date. That's say, if an issue was closed more than X months, then it cannot be re-opened. The problems is that I cannot find the issue close date field in the conditions or validators. Do you know where I can find this field or how to set this restriction?

Thanks.

James Chen · Answer

Hi Trudy,

I have "Compare two values", "Date compare validator" and "Dare window validator" that related to "Date" in Validator. But no one has a "closed date" field.

James Chen · Answer

That is a status in our workflow. When issue is verified and go live, we can change the status to "close" this issue.

Bill Sheboy · Answer

I am not familiar with the Closed field.  Is that a custom field your team has added, a status in your workflow, or something else?