Export functionality is useless

Simon Clark_5afcbc

I have recently created two templates for use in my organisation, replacing previous Word templates.  Everything worked just fine and users adopted them, but then I was told they need to export the page to Word or PDF...and what an absolute mess.  Neither work as they should.  Word export goes to .mhtml for some reason I cannot understand, and PDF export is hopeless.

I am not allowed to install add-ons so please don't suggest Scroll-PDF or some other commercial add-in.  I cannot give remote third parties access to our Confluence.

We are going to have to abandon Confluence completely if this cannot be fixed.

What have other users done?

Nic Brough -Adaptavist-

When we've run into export problems before, we've usually found it's down to complex (usually broken) formatting or apps providing macros that do not play nice with the exports.

That said, I don't find the default exports very pretty, but I don't tend to use them, as most of my Confluence work is intended to remain dynamic and active as a Confluence page.

If you could tell us what is going wrong, we may be able to help you fix it (or at least explain where Confluence is defaulting to ugly because it's not coded for nice)

As a point in there you mention the doc type for word.  Export to word will always provide a .doc file to your browser, so it's your browser doing something to rename the file (mine always says "download as the .doc provided or would you like a different file name)