Once the ticket is created from my application, the same ticket should not be created from my application even if user tries to create the same issue.
Hi @Shlok Ulva ,
I think this other post may help you:
https://community.atlassian.com/t5/Jira-questions/How-to-avoid-duplicate-issues-being-created-by-an-external/qaq-p/1111836
https://support.atlassian.com/jira-software-cloud/docs/automation-actions/#Automationactions-Lookupissues
Hi @Carlos Garcia Navarro so to avoid creating duplication of issues can be handled from jira dashboard itself? Or do I need to install any other software for it
@Carlos Garcia Navarro any update on this as the link you shared is not that much clear to me.
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