Licensing for Marketplace Apps - Production & Sandbox

Keith Jones

We are starting to explore using some of the apps in the Marketplace, but I'm not sure about the licensing with them when dealing with a sandbox environment.

We have a production and sandbox set up with both Jira Software and Jira Service Management. If I license an app on my production system, do I also have the ability to install it in my sandbox? Or is that a separate cost? Or, to complicate it even further, is this something that's different from app to app?

What's your process for bringing a new app into your Jira environment?

Jack Brickey

Here is what I found on this topic - manage-product-sandboxes the pertinent info is below.

Add Marketplace and Atlassian apps to a sandbox

You can install apps from the Atlassian Marketplace or through the Manage apps screen from within your Jira or Confluence administration section of your sandbox. All apps are available on a free 30-day trial.

We’ll send you email notifications about your trial period ending. After the 30-day trial, you’ll need to add your payment details to purchase a subscription to keep using the app in your sandbox. Subscriptions for apps in your sandbox are available monthly, and the price for apps is calculated on the number of users with access to your sandbox, not your production environment. Currently, we don’t support annual subscriptions for apps in a sandbox.

All apps and app subscriptions are deleted when your sandbox is deleted.

For more details on apps, see Marketplace apps, Managing Confluence apps, and Managing Jira apps.