Getting the email address of an incoming email support request

Tom Kent_j0ocxy

Hi, new to JSM, a little confused.

 

We have setup email requests to use our company support@ email through GMail. We also have an alias set up for that account for incidents@ which is our security incident email address. Is there any way I can apply automation rules in JSM to change the issue type to "Security" if the email came in to incidents@?

I can't figure out if there's a field for advanced filtering.

 

Thanks in advance!

Tom

Angélica Luz

Hello @Tom Kent,

Welcome to the Atlassian Community!

We understand that you would like to use automation to modify an issue if it was created via the alias email address, but currently, there are no smart values or conditions that would check that.

There is a feature request suggesting the implementation of this ability:

• Add the To/CC recipient lists to an issue property

Please, click on vote and also watch the ticket above to receive updates from our product managers.

For now, what can be done is to check the summary, for example, for specific words and then edit the issue based on that. 

 

Kind regards,
Angélica