Automation is no longer working

Adam Stierle

I have a legacy automation thats been working for 2 years. now has stopped working

If Issue matches

(ReporterDomain = domain1.com OR ReporterDomain = domain2.com OR ReporterDomain = domain3.com) AND request-channel-type = email

 

if an email comes into support desk, sees its one of our domains, and puts it in specific queue

Jira is now erroring on this value

 

There is a problem with 'Issue matches' in an IF statement: Field 'ReporterDomain' does not exist or you do not have permission to view it.

Angélica Luz

Hello @Adam Stierle,

Thank you for reaching out to Atlassian Community!

Since October 1st, the fields Domain of assignee and Domain of reporter are no longer supported in JQL, that's why your automation rule is not working anymore.

The field can still be used for other operations, except with JQL queries.

For more detailed information, please check the post below:

• Removal of support for Domain of reporter and Domain of assignee custom field types in JQL

Kind regards,
Angélica