Jira Service Management and Opsgenie

Keith Hubner_7oglny

I'm trying to integrate service management, opsgenie and status page to deal with major incidents.

It would seem that I have two opsgenie accounts, one which shows when I click the app from the menu and a different one when I click on the (view in opsgenie). I think this is due to a US / EU login thing, but i'm not too sure. They both have slightly different URLs.

 

Any ideas?

Jens Niedrich

Hi Keith, 

EU and US are in deed two different Opsgenie instances. 

 

You can find some details here: https://support.atlassian.com/opsgenie/docs/european-service-region/

 

We use "our" EU instance to handle teams all around the globe so technically we don't have a need to use a dedicated US instance. 

Hope this answers your question.