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When a user replies to a JIRA notification email, a new ticket is created. How to stop it

When a user replies to a JIRA notification email, a new ticket is created. How to stop it

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ensure that the user is replying to an email notification that includes the issuekey in the subject. they should not respond to original email that was sent to create the issue,

Yes, the Issue key include in the subjectline

I believe I see the culprit here. You will note that there are two issue keys in the subject. I suspect that JSM is not able to discern which issue should be commented.

ICT-308 is the based Issue.

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