Adding another collumn in ITSM Dashboard

CHESTER RAMOS

Hi all, is there any way I can add another collumn in JIRA ITSM Dashboard. 

For example I would like to add a collumn "Time" or "Date" ticket was raised? 

Therefore it will be easier for me to sort tickets. 

Thanks

 

Joseph Chung Yin

@CHESTER RAMOS 

Hi Chester:

If you are a Jira admin, then as per Atlassian as of Mar/2021 - "If you are a Jira Admin, you can go to 'https://<your instance>/servicedesk/customer/user/requests?page=1', and click on the 'Customize' sidebar, you should be able to customize the columns that your customers see in this page."

You can reference to this fixed support case - https://jira.atlassian.com/browse/JSDCLOUD-1106

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.