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Automation - Not able to update 'Teams' field for issues

Gowtam Kamath

Hi,

I am trying to define an automation rule as below

When a new Issue is created -> Edit issues to update 'Team'.

Problem: 'Team' is not available in the 'Available Fields' for 'Edit Issues'

Under jira custom field setup, it shows up as "Team (LOCKED)". Any help would be appreciated

Thanks,

Gowtam

Accepted answers

Trudy P Claspill

I believe the only way to edit the Team field in automation is to use the More Options section of the Edit action, and use JSON code like this:

{
  "fields": {
    "Team": <value>
  }
}

All comments

Trudy P Claspill

I believe the only way to edit the Team field in automation is to use the More Options section of the Edit action, and use JSON code like this:

{
  "fields": {
    "Team": <value>
  }
}

Gowtam Kamath

Thank you for the help @Trudy P Claspill

I tried your suggestion as below but I received an error = "Team with ID 'XYZ' could not be found"

{
"fields": {
"Team": "XYZ"
}
}

---

The team name = 'XYZ' is one of the many shared team names created in the Advanced Roadmap. While I perform Issue update (single or bulk) I am able to see the values 'XYZ' as a dropdown but failed with automation. How can I get the ID of the shared team created in the advanced roadmap. Any clue please

Thanks & Regards,

Gowtam

Trudy P Claspill

Go to the Search Issues screen.

Start entering a search for a value in the Team field.

Screen Shot 2021-10-06 at 5.31.43 PM.png

After you select the matching team, the filter will automatically update to show the team ID.

Screen Shot 2021-10-06 at 5.31.52 PM.png

Gowtam Kamath

Wow, that worked like a Magic!

Thanks a ton @Trudy P Claspill

Regards,

Gowtam

Gowtam Kamath

The Search option for Team ID was a hidden gem. thanks again @Trudy P Claspill

Noga Shemer

Is there a way to populate the Team field by copying the value of another configured custom field?

Noga Shemer

Please ignore - found it

Nofar Ben Kereth_zhgkbf

Hey Noga, how did you manage copy the Team field from another field?

Sanjay Santhoshkumar

3 steps that worked for me. Assuming you already have Team field enabled and few shared teams are created from plan section.

1. Need to find the custom field id of teams.

I manually created a issue and populated team value. After that I exported that issue in XML. You can do that by opening the issue and click the 3 dots at the right side. From XML I could find the custom field id as below

<customfieldvalue id="1">BlueTeam</customfieldvalue>

</customfieldvalues>

</customfield>

2. You need to know the numeric value of the teams. You can get it by using the filter @Trudy P Claspill mentioned above.

3. you can use the below format in the automation

{
"fields": {
"customfield_10001":"1"
}
}

Hope this helps!

shruti.pradhan

i have been struggling to find solution for this . This comment was game changer for me

Many Thanks

Alexa

I found a way to achieve what the OP is looking for: https://community.atlassian.com/t5/Jira-Software-questions/Teams-option-unable-to-edit-using-automation/qaq-p/2197615#M291300

Nicole.Selph

@shruti.pradhan or @Sanjay Santhoshkumar

Do either of you have a screenshot of your rule? I am still having trouble building something similar to this and would love to see what your rule looks like

TIA!

Abhishek Singh_78r2hz

Noga Shemer,

I have similar requirement where I have two fields first is Scrum Team and second is Team (Jira System Field). I want to update Team fields when Scrum Team field is updated and vice versa. Both field is having same dropdown values.

Any help is highly appreciated?

Allison Warne

Me too, that XML trick is a total game changer. Thanks for sharing.

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