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Import CSV file - Error Summary

Former user

Hello,

I want to import few tasks via import CSV on Jira Software.

But i always have an error and i don't get it the error. I've searched on the Atlassian community before to write this message but i dont found anything.

"Error importing issue [externalId='autoid-6343618199017888970', summary='TEST']: Unable to create issue: TEST"

In the CSV file i've imported there are only 2 lines, separated with commas :

Issue Type,Assignee Id,Priority,Summary

Task,5ad71b3583490,P02,TEST

Have you ever had this error ? maybe someone can help me.

Thank you for your help

Accepted answers

Jack Brickey

You have priority as “P02”. Is that how you have your priorities defined in Jira?

All comments

Jack Brickey

You have priority as “P02”. Is that how you have your priorities defined in Jira?

John Funk

Hi Jeanne,

Are you running the validator first? Does it give him any more specific error messages than what you are getting?

I would start dropping a column at a time and running it to see when you don't get an error. Maybe start with Priority as Jack suggests.

Former user

@Jack Brickey Yes the priority are created like that :

P02 - Normal

P03 - Basse

etc...

I've tried to remove priority field in the CSV import, but the error is the same

John Funk

So, I would put the Priority back in and take out the Assignee ID and run it again. :-)

Jack Brickey

Agree with John. I think you should be using the email for assignee here.

Former user

@Jack Brickey @John Funk

I've tried to put email adresse for Assignee, or Assignee ID, it didn't worked too... should i try to take out all the field one by one to know where is the problem ?

John Funk

Yes pull out the assignee and run it again

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