User can't receive notification

Question

Hello,

One of our users can't receive the email notification, and another user can receive the email but sometime can't.

I have checked that they are in the list of  the "Page" and "Space" screen of "Manage Watchers". But when I add or change the content, those two users can't receive the email notification.

What or where should I check for the notification permission setting?

Anita Chen · Answer

Thank you for your reply. However, I still have one question.

I add one user into the "Page" screen of "Manage Watchers". But she still can't receive the email if anyone updated the page. (The user has never modified the page.)

Suvradip Paul · Answer

Hi @Anita Chen ,

Thanks for posting and welcome to the community.

Are you working as Admin for this Confluence Space? If yes, this guide would assist you configure recommended email notification - https://support.atlassian.com/confluence-cloud/docs/configure-the-recommended-updates-email-notification/

Now, I would recommend you to go through this guide for subscribing Confluence email notifications -  - https://support.atlassian.com/confluence-cloud/docs/subscribe-to-email-notifications/

Could you please check and let me know if that helps.

Cheers

Suvradip