Cannot add new organizations

Question

Hello,

I'm working a new Jira Service Management service desk project and I was able to configure almost everything as expected.

However, I'm not able to add a new organization

- From Customers

- Add Organization

- Enter an organization

- Add

A pop up appear telling about a connection error.

I tried on 2 multiple network and face the same behaviour.

Thank you in advance for your help,

unknown · Answer

Hello Anjel,

Not yet (we kinda let it go) but we discovered a few days ago that it might be linked to an authorization in the global admin rights (not projects) as our global admin can edit but we - as user & project admin- cannot.

Anjel Loza · Answer

Hey @[deleted]

Were you able to get this resolved? I am having the same issue.

unknown · Answer

Hi Ajay,

Unfortunately not, the issue is still there despite trying another browser, log off etc.

Thanks for your help.