New user not receiving invitation email

Question

We are trying to connect a new user with our Jira account. However she is not receiving her invitation email.

She is receiving all other internal and external emails but not this.

She has also tried downloading the Jira App and signing up from there, but same thing happened.

Is there another way to verify the account and login?

Thankss

Suvradip Paul · Answer

Thanks @Daniel Eads  for checking and sorting it out.

Daniel Eads · Answer

Hi @Ruth Busuttil ,

I've checked our mail service logs and found an email address on your domain with several failed delivery attempts in the last day. The user's email begins with a 'G'.

I've cleared the errors out of our mail service just now. Any additional invitation attempts should go through. Please have the admin give it another go and see if this person receives the email this time.

Thanks,
Daniel Eads | Atlassian Support

Ruth Busuttil · Answer

Hi @Jack Brickey

Yes we did check spam/junk. I'll check about the manual automation thanks