Hello,
is there any other way how to attach file to the ticket expect using the comments? We´re trying to connect another system to jira. By creating comment we activate webhook event for comment in which we can´t send attachments to JIRA.
Best regards,
Nataly
Hi @Natálie
If you are talking from the customer's side, then no. There isn't another way. Attachments will always go via comments. If you are talking about the agent, yes. You can bypass the comments and simply drag n drop the file to the issue.
Can you please elaborate a bit more about what is it that you want to achieve?
Hi Alex,
thanks for your answer. The goal is that customer will be able create a ticket on their site (using their ticketing system which is integrated to our Jira service management trough webhooks) and all information filled will be send to us - including the attachments. Which is not working at the moment as we can add attachments only as part of a comment.
The field attachment seems to be part of the comment field and we would like to have it separated.
We are trying to integrate snow and our Jira via webhook. When allowing comments to be synced the event comment is not taking the attachments correctly as it behaves as text. We are not sure how to sync attachments.
It looks like you're new here. Sign in or register to get started.
