Why can't I add multiple workflows in service desk?

Question

I need to add an additional workflow to a clients service desk, but the "add workflow" dropdown doesn't work as it would for all other classic project spaces. I went through all the usual steps to realize service desk only allows one workflow scheme per project?

Fabian Lim · Answer

The only thing that comes to mind is that the workflow scheme maybe shared with other projects and doesn't allow you to add new workflows.  Try editing the workflow scheme through the system admin workflow schemes configuration.

Jason Bolc · Answer

Hi Fabian, I created the workflow and workflow scheme (i am an admin). It is current inactive.

In the service desk settings under workflows, i usually just "add workflow" and select from the inactive list accordingly. However in this case, the "add workflow" does not do anything when clicking it. I know i can switch it, but i don't want to. I want to associate the new workflow to the new issue type i created.

Happy to provide screens shots. Just let me know what you need to see.

Fabian Lim · Answer

Hi @Jason Bolc

You should be able to add any workflows as needed.

Is the workflow that you are trying to add an existing workflow? For new workflows you have to create them from the system admin and then you can add them to your project.

Regards