How to add a list of (dropdown) options to "Affected Service"?

Brett_a52loi

I have a very basic ticket template for portal customers to use. One of the few fields I've left there is "Affected Services" (however I have renamed it "Affected Modules"

It appears this can be pre-populated with a dropdown list (i may be wrong). If that is correct, I cannot find where I can create a list of dropdown options for that field.

Any guidance appreciated!

Thanks!

Nic Brough -Adaptavist-

As an admin, you'll need to go to Custom fields, find "affected modules" and click to configure it (not edit, but configure).  In there, assuming it is a select-list type of field, you'll find a list maintenance function where you can add, edit and delete options.

Once you've added a few options to the list, you'll find people can select them when they are creating a request or issue.