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New users not getting added to confluence-users group

Chris Price_zv7r3w

Hi Team,

I have noticed that our new users are no longer getting added to the default group "confluence-users" even though it is set as the default group and new users have access is turned on.

Can you please advise?

Cheers

Chris

Accepted answers

All comments

Kishan Sharma

Hi @Chris Price

I think it's because you have not enabled Confluence Product access to new users. Go to --> Administration->Site Settings -> Product Access and enable Add group for Confluence product like below -

Chris Price_zv7r3w

Thanks @Kishan Sharma , but I have this enabled.

Alex Koxaras -Relational-

Hi @Chris Price

How do your users are created/added to your instance? Did that procedure changed recently?

Kishan Sharma

Ok thanks for confirming, if they try to login for the first time, do they get any errors ?

Chris Price_zv7r3w

Hi @Alex Koxaras -Relational- we add users via Gsuie integration and this has not changed.

Jon Lobsien

Did you find a solution for this? I also noticed this just recently. New users that are provisioned from Azure can access Confluence just fine, but they are not in the "confluence-users" group. If I invite a new user by email, they are added correctly.

Jawann Swislow

I'm seeing the same with Google Workspace.

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