nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Is there any way to filter the call reporter as non-agent?

Roberto Miasack_13nx52

Hi!

What I want to do is create a report on the dashboard for satisfaction survey. For this to work, I need the filter not to bring tickets opened by the agents themselves. Does anyone know how to do this?

Cheers!

Accepted answers

Angélica Luz

Hello @Roberto Miasack,

Thank you for reaching out to Atlassian Community!

When it comes to agents, they are members of the default group jira-servicemanagement-users or jira-servicedesk-user (for older Jira Cloud sites), so in this case, you can use the JQL below to filter the tickets:

project = pkey and reporter not in membersOf("jira-servicemanagement-users")

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

All comments

Angélica Luz

Hello @Roberto Miasack,

Thank you for reaching out to Atlassian Community!

project = pkey and reporter not in membersOf("jira-servicemanagement-users")

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

Roberto Miasack_13nx52

@Angélica Luz

Thank you for help me!

Do you know any place I can find documentation on this?

Cheers!

Angélica Luz

Hi Roberto,

You can find the details regarding membersOf() and others on the documentation below:

- Advanced search reference - JQL functions

Kind regards,
Angélica

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management