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Getting SLA's off from Change requests

Claudia Hesleden_yqy4vy

Hi there,

Does anyone know if you can get SLA's to not be used on change requests but on all other tickets?

BEst

Claudia

Accepted answers

All comments

yes. you can define the goals to exclude change requests. such as...

... and "request type" != "change request"...

Hi and where would I add this? In the SLA settings?

Hi @John Fedorczyk , yes Project settings > SLAs , click on the SLA of interest and then edit the goal and add to your current goal(s).

Thanks Jack, I'll give that a try. Thanks.

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