Automation

Alex Zimmermann

Hi there,

 

I'm trying to make a particular automation work and I'm pretty close, but I just can't get the last part down. We have HR create tickets when an employee is leaving the company and we would like an automation to look up the provided employee name and compare it to other tickets that mention that name. If there's a match, those tickets would be automatically linked to the employee leave ticket. This is what I have so far:

Carlos Faddul_kqcedv

@Alex Zimmermann , you can use smart values or if the field is user picker, you can get the (customfieldUserPicker.accountId/displayname) to comparate values

In this case i will prefer to use a user picker, because this turn more easier to the requester (and to the agent LOL)