"Affected services" field appears empty or blank in filters even though the issue has value

Question

I have values in the  "Affected services" field in my incidents. When I look at these issues in the Queues, i am able to see the values in "Affected services" column. But when I create filter and add the column in the filter, it displays blank/empty.

I want to use the filter to show outstanding incidents in confluence. So, even confluence shows this column blank.

Can you please let me know if there is some settings that I need to update to make the values of "Affected services" visible in filters?

Manja Vogel-Kautz · Answer

Hi @rupen.deshpande , good idea, thank you for letting me/the community know. I think I'll try this as well since I definitely need a reporting. And I hope Atlassian will come up with solution soon.

Best regards and have a nice day!

Manja

rupen.deshpande · Answer

hi Manja,
i have not received any solution from atlsassian yet, but i worked around the problem. Created a custom field to use in my filter and and wrote jira automation to populate "Affected Services" values in that filed whenever someone updates "Affected Services". Also, made the new custom field hidden on create and edit screens so no one updates that directly by mistake.
Until atlassian can tell us otherwise, this is the only option i could think of to get the information i need.

Cheers,

R

Manja Vogel-Kautz · Answer

Hi,

I'm experiencing the same. Is there any solution to this?

THX and br, Manja