nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Cannot create issues within an Epic

Stephen Aschkenes_joccow

I have two epics that I wanted to create Issues for. But whenever I clicked "Create Issue in Epic" It always opens the create new issue dialogue and when I save, it just gets added to the project and not the Epic. I can only add Subtasks to my epics but not User Stories and can't figure out why.

Accepted answers

Trudy P Claspill

Are you working with Epics in a Company Managed project or a Team Managed project?

- If you open the Epic to view the issue details, do you see a button at the top that says "Add a child issue"? That would be an indication the Epic is in a Team Managed project.

- Alternately, do you see a button that says "Create issue in epic"? That would be an indication that the Epic is in a Company Managed project.

Can you provide a screen image of where you are clicking "Create issue within Epic"?

If you are working with an Epic in a Company Managed project, when you get the Create New Issue dialog:

- do you get the pull-down for Issue Type?

- Do you see a field for Epic Link?

All comments

Trudy P Claspill

Are you working with Epics in a Company Managed project or a Team Managed project?

- If you open the Epic to view the issue details, do you see a button at the top that says "Add a child issue"? That would be an indication the Epic is in a Team Managed project.

- Alternately, do you see a button that says "Create issue in epic"? That would be an indication that the Epic is in a Company Managed project.

Can you provide a screen image of where you are clicking "Create issue within Epic"?

If you are working with an Epic in a Company Managed project, when you get the Create New Issue dialog:

- do you get the pull-down for Issue Type?

- Do you see a field for Epic Link?

Stephen Aschkenes_joccow

I am in a company managed project as I see the "Create Issue in Epic" button only:

Screen Shot 2021-09-28 at 12.59.11 PM.png

and Yes I see the issue type dropdown but do not see a field for Epic Link:

Screen Shot 2021-09-28 at 1.00.58 PM.png

Edit: If I click "Create" it brings me to the regular Issue creation dialogue and then it saves to the project, not the Epic.

Trudy P Claspill

So, you click the Create Issue in Epic button and then you fill in a summary for the issue while still on the Epic details screen. After typing in the Summary do you key Enter/Return or click the Create button below the summary you entered? Do both of those actions open a Create New Issue dialog?

In that Create New Issue dialog, is the Issue Type field still set to the value you selected in the Epic details screen?

And in that dialog do you see an Epic Link field? If you see the field, is it blank or filled in with the name of the Epic to which you were trying to add the child issue?

If the Epic Link field is not present in the Create New Issue dialog, and the Issue Type in that dialog is still set to Task (or Story, whatever you selected), then a Jira Administrator needs to add the Epic Link field to the screens used for creating those types of issues in that project.

Stephen Aschkenes_joccow

This worked! Thank you!!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-software

jira-software-cloud