We have AD configured for all our internal users and also have customers access the tickets.Is there a way the add the customers directory as we don't want add them to our AD group?
Thanks for your help,
Ian
Hi @Ian Ashley!
If I'm understanding your ask correctly, you won't be able to include your customers AD directory as a part of your instance.
What you will want to do is setup an organization for those customers:
https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/
You should also be able to automate the addition of users into the Organization(s):
https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-organizationid-user-post
That should help get you started on group management for your customers.
-Jimmy
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