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Getting an error when I click on it Jira software board access..!?

Jineesh V

Hi Team,

I have given access to the user for the Jira software board, but their telling they are getting error like this “It seems this board doesn't have an assigned location. You can ask your board administrator to assign it to a project or user.”

I have checked the assigned location for the board and that I can see.

Could you please tell me the remedy.

Thanks

Accepted answers

John Funk

Hi Jineesh,

Can you share a screenshot of the location in the board settings?

Also, what type of project is this?

Jineesh V

non of the above ... I found the project created in child page that why it could not be accessible.

All comments

Dillon_ezqmpu

Are they able to view the filter that the Software Board is using? If the filter is set to private, they won't be able to see/access the board.

John Funk

Hi Jineesh,

Can you share a screenshot of the location in the board settings?

Also, what type of project is this?

Jineesh V

How can I check this is set to private or not?

Dillon_ezqmpu

This sums it up better than I could explain: https://support.atlassian.com/jira-cloud-administration/docs/manage-shared-filters/

Jineesh V

Hi,

actually this project can see the other members in the same project. only a specific members are not accessible..

Below mentioned is the error message he is getting:-

"Board not accessible

It seems this board doesn’t have an assigned location.
You can ask your board administrator to assign it to a project or user"

Jineesh V

Yes, I can see the location on the board settings.. and also other added member can access with out getting this error message.

John Funk

What project is being used for the Location? It sounds like it might be that the users don't have Browse Project permissions for the Project used in the Location field.

Jineesh V

non of the above ... I found the project created in child page that why it could not be accessible.

Hector Viveros_pv2hns

I have the same problem.
But I don't know what is a "child page"
How did you solved it ?

Steven Gillies

This happened to me, couldnt find a board I use all the time (not in Project board drop down, not in Board list, only 1 board showing for project when there should have been 2). Everyone else on my team could see it. One of them linked me the board URL and I got a pop up saying "Board not accessible, it seems this board does not have an assigned location".

One of my team added themself as an admin to the board to try to help fix and suddenly it worked. He didn't do anything else, just the act of adding himself as an admin seemed to fix it. Seems like a bug.

Jeff Burton_u6q2di

We had a user with this error. Our issue was a newly created saved filter was set to private.

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