In our Jira Service Management project , we configured Email requests. However, issues created for received customer emails are not assigned to a request type, resulting in issues when we reply to the customer.
Email requests are configured to use the request type "Question", which is one of the request types that is also visible in the portal. The "Question" request type has the summary and description as visible fields and an optional field for attachments.
Why are support tickets not assigned to the request type?
