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Unable to create a site

Mo Hussein

Hello,

I am a new user. After creating an account, I tried to create a new site. I added the site name but the page keeps showing "working on it" and "loading" for a couple of hours.

I tried again the following day but still the same, showing "working on it" and "loading" for more than an hour.

Screen Shot 2021-09-25 at 12.09.05 PM.png

Accepted answers

Martin Bayer _MoroSystems_ s_r_o__

Hi @Mo Hussein , welcome on the community

Can you try to do it in incognito mode? If it won't work, I will mark this question for Atlassian team...

All comments

Martin Bayer _MoroSystems_ s_r_o__

Hi @Mo Hussein , welcome on the community

Can you try to do it in incognito mode? If it won't work, I will mark this question for Atlassian team...

Mo Hussein

Thank you @Martin Bayer _MoroSystems_ s_r_o__ for your response.

When I logged in using incognito mode, I got the "switch to" page". I no longer see "Give your site a name". It seems that the system auto-generated a name for my site.

I am not sure how I can change that now, and whether I would be able to change it?

Also, it seems that this is a previously reported issue.

P.S: I was unable to reply for more than an hour. I kept getting an error message.

Mo Hussein

Hello @Martin Bayer _MoroSystems_ s_r_o__

Is there a way to change the site name that the system created by default?

Martin Bayer _MoroSystems_ s_r_o__

Hi @Mo Hussein it is possible, but not for free products. If you are using Free plan, you need to migrate data manually. Check following KB article

https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html

I hope, it will help

Tricia Keane

I am having the same problem. Please help as I have tried with 2 different accounts

Monica Medina Finsen

I'm having the same problem.

Monica Medina Finsen

The problem was that the system doesn't accept capitalized site names. The name has to start with a lower case. Silly issue. But that was all.

TH Rochester

Mine only worked when I started with a lower case letter

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