Bullets don't work when pasting text into a ticket

James Barrett_5zuxf6

I am trying to paste a large block of text into a support ticket I am working on and I need to make it a bullet list. Unfortunately, the formatting in Jira has been screwed up for a few months now such that when I paste that block of text in, Jira can't make it into a bullet list.

Here are the steps to recreate:

 

1) paste in a block of text

2) Highlight the text

3) Click the bullet icon

 

I hope you can understand the frustration when I have to paste in a multi-level bullet list of 100 lines or more. Please fix ASAP. This used to work, I don't understand how this made it into production.

Thank you.

 

Trudy P Claspill

That sort of formatting for bulleted lists happens when there is a Line Feed but not a Carriage Return in the text. If you wanted to intentionally create that type of formatting when typing text into Jira, at the end of your text that follows the bullet you would do Shift-Enter (or Shift-Return) to go to a new line without getting a bullet on that new line.

From what sort of tool are you copying the text? Perhaps the formatting of the data there is the culprit.