Is there a way to use categories without them affecting the user Portal?

luke.macfarlane

We want to be able to categorize our KB articles into relevant groups.

When creating a category and adding a KB to it, it immediately affects the customer portal experience.  Rather than them being able to click on our Operations project and being presented with options on what type of ticket they want to submit, they're presented with the KB article categories instead which we don't want the customers to see, because they are meant for Admin use only.

Is there a way to create and use Categories for KB Articles without affecting the customer portal experience?

Ivan Lima

Hi @luke.macfarlane. Welcome to the Atlassian Community!

To my knowledge, you cannot customize that as yet. I was looking into this too and had checked the Atlassian public issue tracker to get additional insights into it. I came across a suggestion where folks have also looked for a similar solution. 

• Ability to hide the KB categories from the portal view

Related suggestions

• Customize layout of Knowledge Base categories in Customer Portal
• Improve the appearance of KB categories on portal view 

You can vote on the suggestion, which helps Atlassian product teams focus on addressing that. Also, you can add yourself as a watcher to receive notifications about this suggestion from now on.