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How to I add Automation to Insight after migrating it from the cloud app?

Karri Parola

I just migrated my object schemas from the Insight Cloud App to Service Management. The migration went fine. But now I am trying to figure out how to setup the automations in Insight for Service Management. How do I do that?

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Mayur Jadhav_30osel

Hi @Karri Parola

There is a one option in righ side up called configure schema, when you click on this it will redirect to another page where you will see many options, like Status, import , Automation option.

Click on Automation and start configuring a automation rule.

Thanks,

Mayur

Karri Parola

This is what I see. No automation option. It appears in the Cloud app, but not in Service Management Insight.

Mayur Jadhav_30osel

Hi @Karri Parola

Can you please add few screenshots, so we can help you

Karri Parola

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