Customer portal ticket filters

Alejandra González_3slbgi

Hi,

Is there a way for cancelled requests to be moved to the "closed requests" filter in the Customer Portal? What do I need to do so Cancelled + Resolved tickets move there? Is this something related with the transition resolution? 

Thanks in advance,

Alejandra

Katarzyna

Hi,

It's due to Resolution field on which this filter is based. Please check this post: 

https://community.atlassian.com/t5/Jira-Service-Management/Open-issues-appear-in-quot-Closed-quot-filter/qaq-p/1804413