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Kanban for JSM project not visible to other users

Melle van Keulen

We have a free Jira Software license to enable kanban boards in JSM. As an admin/owner of the board I am able to see it and access it via the left side menu in JSM. Other users who have a JSM and Jira Software license are able to access it via an URL provided, but can't see/view the board in the left side menu of JSM.

So my question is: How do I make this shortcut of the KanBan visible to other users?

Accepted answers

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Alex Koxaras -Relational-

Hi @Melle van Keulen

You can't place a board on a JSM project. Jira won't let you do that. You can only place it on a jira software project. I wonder how you were able to do that. Can you please share a screenshot?

Melle van Keulen

Hi @Alex Koxaras -Relational-,

As I said, I made a shortcut to the board in the JSM project (as shown in the screenshot). Only this shortcut is only available to me now (admin) and not to regular users of JSM/Jira Software.

kanban in JSM.PNG

Alex Koxaras -Relational-

No, you didn't exactly said that in the beginning of your sentence, but anyway, I understood now what you've done. According to the documentation, any shortcuts you place are available to all users who have project access.

Do your users have any role in the project?
And what do you mean by "Other users who have a JSM and Jira Software license"? You are on a free plan for Jira Service Management. These users that you are referring to, have a valid license for which jira instance? Yours?

Melle van Keulen

It's weird because the users that need to see the shortcut have access to the project.

With other users I mean regular users. They all have the same role in the project. The users that I am referring to, have a valid license for our Jira instance, JSM as well as Jira Software.

Alex Koxaras -Relational-

Melle,

I've added a shortcut to a kanban board on my JSM project. I've added another of my accounts as an agent to this project. I can confirm that my second account is able to see this shortcut and press it.

Which role do your colleagues have inside this project?

Melle van Keulen

My colleagues have the role as agent inside the project. Still not able to see the shortcut..

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